Complete the fields below and we will send you a link to download a label. Simply print it out and attach to your item. Click here to find a store near you. The shopkeeper will scan your parcel and you will be given a receipt as proof of postage. Please allow 5 working days before contacting us regarding your delivery. When sending a return parcel please ensure that any previous labels used are removed or completely covered with the new returns label. When you received your order, you should have also received a returns label — just stick this over the existing delivery details on your parcel.
If your item is faulty or develops a fault within 30 days of purchase, you can return it for a full refund or exchange. Alternatively, you can also return your items directly in store without charge. Just make sure you have the email receipt to show as proof of purchase.
At John Lewis, there are two quick and easy ways of returning them. The first one is through their physical store, while the other is through a courier. Below is a more detailed guide for the two:.
The first technique is returning your item through the John Lewis store in England, Scotland, or Wales. All you need to do is to visit the nearest shop in your area. However, you can do this method if your item does not weigh over 15 kgs.
Otherwise, you must return them through the Home Collection service. Because of this, some John Lewis stores may be temporarily closed. You can check their website to know whether they are open.
Alternatively, you can return your items through courier. For this method, you need to fill out your delivery note. Afterwards, place this and the product in a secure parcel. Remember to remove the original address on your delivery note. The day period for returning unused or unwanted products is an answered prayer for impulsive shoppers.
Whether you bought your item online or from their physical store, here is what you get in return:. The first thing that happens when returning your item is the verification process. For this step, the staff will ask you for your proof of purchase.
You could use your receipt if you bought the item physically. But if you purchased it online, you can show your delivery note. Afterwards, their customer service will check whether the product passes its exchange policy. Here, the staff will examine if the labels are intact. Once your item passes the verification step, you can choose between getting a refund or swapping it for something else. If you choose the first option, you will get a gift card of the same value.
Otherwise, you can exchange it for something new. But if you have a faulty item, you can get them repaired for free. You can also ask for a full refund.
Whatever your decision is, make sure to consider your needs and preferences. But to prevent this from happening, make sure to decide whether you are happy with your purchase. For both online and in-store purchases, you have a day period to replace your item. You can then swap it with something else or have a refund. There are also tons of ways to return your items to John Lewis.
Besides visiting their physical shops, you can also drop your products off at their partner shops and couriers. But if the product is faulty, you can have it repaired with their Guarantee rules. Mattresses have a 7-year guarantee, while laptops and TVs have a 2-year and 5-year warranty, respectively. John Lewis is gifting you with special conditions for Christmas presents this year. You have a few options for returning products dependent on whether you purchased in store or online.
If purchased online, you have a few more options. If you use other return methods, you can be waiting up to 14 days for your refund to be issued. The refund will go to the account originally used for the purchase. For items over 15kg, you need to arrange for a home collection regardless of in shop or online purchase. Sign up for our daily newsletter Newsletter.
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